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ATA Carnet and document certification – service update

Please note that while the majority of our staff are now working remotely to prevent the spread of COVID-19, we are still opening our Ottawa and Toronto offices on a rotation. Our Montreal office is closed until further notice.

Montreal: Closed
Ottawa Office: Wednesdays
Toronto Office: Tuesdays and Thursdays

Your Carnet will still be processed, but it may be shipped from a different regional office and not available for in-office pick-up. A representative will contact you with specific information.

Document certification requests will have to be submitted online at If you do not already have an account, please contact

 We will continue to do our best to meet all deadlines, but please note that same-day service in any region may not be available. If you have any questions or concerns, or if you need to speak to a Services representative, please email: We thank you for your understanding.


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