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Today, we released a report entitled, Canadian Business Speaks Up: An Analysis of the Adoption of Internet-based Technology. This report benchmarks Canadian businesses’ use of technology, compares technology adoption rates to other countries and makes policy recommendations to the government of Canada.

As part of our commitment to continually engage the Canadian business network, we launched an online survey in December 2016 to determine how companies were using Internet-based technology and provide the baseline data for this report. Canadian Business Speaks Up builds on Powering up the Network: A Report on Small Business Use of E-business Technology Solutions in Canada, which was released in February 2010.

Highlights from the Report

  • Ninety-one per cent of survey respondents use the Internet for a variety of business purposes. Forty-eight per cent of businesses use the Internet for ecommerce, and the use of social media platforms is on the rise.
  • Positive impacts of being online for businesses include the ability to acquire new customers, enhanced customer service, time savings and improved efficiency.
  • Among the obstacles preventing Canadian businesses from adopting technology are technical barriers, the costs related to software and hardware and Canada’s Anti-Spam Legislation.
  • Cyber security threats are underestimated by survey respondents with 64% indicating they have no intention of investing in cyber security measures at this time. 
  • When compared internationally, Canada remains a world leader in broadband subscriptions, access and use, with most Canadian businesses conducting business online through a website. Canada can learn from initiatives in Japan and Australia on broadband use and adoption.

 

Click here to read the report.

For more information, please contact Scott Smith, Director, Intellectual Property and Innovation Policy.

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